Terms of Service

1. The Services

I/O Mesh is a governed operational data mesh and context plane that enables production AI agents to act on live operational data, institutional knowledge, and patterns through department-scoped, policy-gated streams and tools (including MCP).

The Services include the control plane, broker mesh, connectors, streams, knowledge and analytics layers (as made available), policy-gated MCP tools, and related console functionality. Certain features may be designated Generally Available (GA), Beta, or otherwise. Beta features are provided “as is,” may change or be discontinued without notice, and carry no service-level commitments.

We may modify, suspend, or discontinue features of the Services with reasonable notice where practicable. Local memory and open-source tooling remain free of charge and under your control.

2. Accounts and Eligibility

You must provide accurate, complete, and current account information and keep it updated. You are solely responsible for all activity that occurs under your account and for maintaining the confidentiality and security of your credentials. You may not share credentials or permit unauthorized access.

You represent and warrant that you have the legal authority to bind the organization you represent and that your use of the Services will comply with all applicable laws. The Services are intended for business use by organizations and their authorized users who have reached the age of majority in their jurisdiction.

We may suspend or terminate accounts that violate these Terms, that pose a security, legal, or operational risk, or for which payment is overdue.

3. Fees, Billing, and Subscriptions

Access to the Services is provided on a subscription basis. The Base plan and applicable usage meters (including workspaces, connectors, publish/pull volume, memory ingest, MCP invokes, and any other meters published on the pricing page or in the console) are described at https://iome.sh/pricing and in the console.

Fees for the base subscription are billed in advance; usage-based fees are billed in arrears or as incurred, as configured. Annual commitments receive the published discount. Payment is processed by our third-party payment processor. You authorize us (and our processor) to charge the payment method on file for all applicable fees.

Fees are non-refundable except as required by applicable law or as expressly stated by us in writing. We may change prices upon notice; price changes apply to subsequent billing periods. Failure to pay may result in suspension or termination of access.

Optional Priority SLA coverage is available for an additional fee and is subject to its stated terms.

You are responsible for all applicable taxes, except those we are required by law to collect and remit.

4. Acceptable Use

You may use the Services only for lawful internal business purposes in accordance with these Terms and all applicable laws. You agree not to, and not to permit any third party to:

• Use the Services in violation of any law, regulation, or third-party right (including privacy, intellectual-property, and export-control laws);
• Upload, publish, or process any data that you do not have the lawful right to process, including personal information without a valid legal basis or protected health information without a signed Business Associate Agreement;
• Attempt to circumvent, disable, or interfere with tenancy isolation, policy gates, access controls, rate limits, authentication, or other security measures;
• Interfere with, disrupt, degrade, or overload the Services or any other customer’s use of the Services (including denial-of-service attacks, excessive automated requests beyond documented limits, or resource abuse);
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, underlying algorithms, or non-public aspects of the hosted Services, except to the limited extent permitted by applicable law for interoperability;
• Use the Services to develop, train, or improve a competing product or service, or to benchmark the Services for competitive purposes, without our prior written consent;
• Use connectors, streams, MCP tools, or agents to perform unauthorized actions, extract data beyond the authorized scope, inject malicious or unauthorized instructions, or enable agents to act outside applicable policy;
• Resell, sublicense, rent, or make the Services available to third parties as a service bureau, managed service, or similar offering without our prior written authorization;
• Introduce malware, viruses, or other harmful code, or use the Services for phishing, spam, fraud, or other abusive or harmful activity.

We may investigate suspected violations and may suspend or terminate access, remove or disable content, or take other appropriate action. We reserve the right to report illegal activity to law-enforcement authorities.

5. Customer Content

“Customer Content” means all data, events, documents, configurations, metadata, and other materials that you or your authorized users submit, publish, transmit, or make available to the Services (including via connectors or APIs).

You retain all right, title, and interest in and to Customer Content. You grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use Customer Content solely as necessary to provide, secure, and operate the Services for your tenant, to comply with law, and as otherwise directed by you through the Services. “Improve,” if used elsewhere, means operating and securing your tenant. It does not include training general-purpose or shared foundation models.

You are solely responsible for the accuracy, quality, legality, and appropriateness of Customer Content and for obtaining all rights, consents, and authorizations necessary for its processing. We do not claim ownership of Customer Content and do not use Customer Content to train general-purpose or shared foundation models.

Upon termination of your subscription or upon verified request (subject to the applicable agreement and technical feasibility), we will make Customer Content available for export for a commercially reasonable period and thereafter delete it from active systems, subject to residual backup copies retained for a limited period and any legal holds.

6. Intellectual Property

We and our licensors own and retain all right, title, and interest in and to the Services, the underlying software, platforms, documentation, trademarks, logos, and all related intellectual property. These Terms grant you only a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the term of your subscription strictly in accordance with these Terms.

Any feedback, suggestions, or ideas you provide regarding the Services may be used by us freely and without restriction or compensation to you.

Open-source components incorporated into or made available with the Services are subject to their respective open-source licenses.

7. Confidentiality

Each party may receive non-public information of the other party that is marked confidential or that a reasonable person would understand to be confidential (“Confidential Information”). The receiving party will protect Confidential Information with at least reasonable care and will use it only for purposes of performing under these Terms. Exceptions apply to information that is or becomes public through no fault of the receiving party, that was already known without confidentiality obligation, that is independently developed, or that is required to be disclosed by law (with prior notice to the disclosing party where legally permitted).

8. Privacy and Data Protection

Our collection, use, and disclosure of personal information is described in our Privacy Policy available at https://iome.sh/privacy. For Customer Content that constitutes personal data, we act as a processor (or service provider) under the customer agreement and, when executed, a Data Processing Addendum available upon request or as part of the commercial agreement. You remain the controller of such data. This site does not publish a live DPA.

9. Warranties and Disclaimers

We warrant that we will provide the Services in a professional and workmanlike manner consistent with generally accepted industry standards.

EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, secure against all threats, or free of harmful components, or that any data or outputs will be accurate, complete, or suitable for any particular purpose. Beta features are provided without any warranty or service-level commitment and may be modified or discontinued at any time.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US FOR THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The foregoing limitations do not apply to liability arising from a party’s willful misconduct or fraud, to your payment obligations, or to any liability that cannot be limited or excluded under applicable law.

11. Indemnification

You will defend, indemnify, and hold harmless I/O Mesh and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to Customer Content, your use of the Services in violation of these Terms or applicable law, or your breach of these Terms, except to the extent caused by our willful misconduct.

We will defend, indemnify, and hold you harmless from and against third-party claims that the Services (as provided by us and used in accordance with these Terms) infringe a third party’s intellectual-property rights, subject to the conditions that you provide prompt written notice, grant us sole control of the defense and settlement, and provide reasonable cooperation. This obligation does not apply to claims arising from combinations with items not provided by us, modifications not made by us, or use outside the scope of these Terms.

12. Term, Suspension, and Termination

These Terms remain in effect for as long as you access or use the Services. Subscriptions renew automatically for successive periods unless cancelled in accordance with the cancellation mechanisms available in the console or as otherwise specified.

Either party may terminate a subscription for convenience at the end of the then-current billing period (or as otherwise permitted in the console). Either party may terminate for material breach if the breach remains uncured for thirty (30) days after written notice (or immediately for non-payment or material Acceptable Use violations).

We may suspend access immediately, without liability, for non-payment, security risk, legal risk, or material violation of the Acceptable Use provisions.

Upon termination, your right to access the Services ceases. We will provide a commercially reasonable opportunity to export Customer Content, after which we may delete it in accordance with Section 5. Provisions that by their nature should survive termination (including intellectual-property ownership, confidentiality, disclaimers, limitations of liability, indemnification, and governing law) will survive.

13. Changes to these Terms

We may update these Terms from time to time. We will post the revised Terms with an updated “Last Updated” date. For material changes we will provide additional notice (for example, by email or in-console notification). Continued use of the Services after the effective date of the revised Terms constitutes acceptance, except where prohibited by applicable law. If you do not agree to the revised Terms, you must stop using the Services and may terminate your subscription.

14. Governing Law and Disputes

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. The courts located in British Columbia will have exclusive jurisdiction over any dispute arising out of or relating to these Terms, except that either party may seek interim or injunctive relief in any court of competent jurisdiction.

15. General

These Terms, together with the Privacy Policy, any order form or console configuration that references these Terms, any applicable Data Processing Addendum, and any Priority SLA terms, constitute the entire agreement between the parties concerning the subject matter and supersede all prior or contemporaneous agreements, representations, and understandings. If any provision is held unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any provision is not a waiver of future enforcement. You may not assign these Terms without our prior written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Notices may be given electronically to the email address associated with your account or by posting in the console or on the website.

You represent that you are not a prohibited or sanctioned party under applicable Canadian, U.S., or other export-control or sanctions laws, and that you will not use the Services in violation of those laws. This sentence does not claim that I/O Mesh is a U.S. entity or that a particular hosting region applies.

Neither party is liable for delay or failure to perform due to events beyond its reasonable control, including acts of God, natural disaster, war, terrorism, labor dispute, utility or internet failure, or government action, provided the affected party uses reasonable efforts to mitigate.

For questions regarding these Terms, contact us at privacy@iome.sh or via the contact methods listed on iome.sh.